A Multisided Business Model for the Commercialization of Waterway Tickets in Western Pará Through an E-Commerce Platform.
Multisided business model; Business model; E-commerce; Process Mapping.
Research objective: to present a multisided business model for the purchase and sale of waterway tickets in the western Pará through an e-commerce platform.
Theoretical framework: the present work presents an overview of the current deficiencies in the commercialization of waterway tickets in the western Pará and shows how a multisided business platform can provide improvements for this type of activity.
Methodology: the research has a technological nature as it produces a prototype of a software platform with a qualitative approach aligned with the Task-Technology Fit (TTF) theory. Field research was adopted to collect information and the main needs to guide the development of the platform with the proposed business model, making use of the scrum development framework.
Results: the results showed, after mapping processes and modeling canvas of the activity of commercialization of waterway tickets, that the multisided business model can boost the 2 modernization of this activity, in addition to resolving pending regulatory issues of shipping companies that operate in the sector.
Originality: this research is one of the first that presents an alternative to solve the historical problem related to the commercialization of waterway passages experienced throughout the North region, as it presents a business model that aims to modernize such activity, with a specific focus on the region. which comprises western Pará.
Theoretical and practical contributions: the results of this paper may guide new approaches to solving this problem, especially the aspects that could not be covered in the research due to the scope of water transport activity in the North region.